Welcome to elemart. We are committed to providing a secure, transparent, and hassle-free shopping experience. This Shopping Policy explains how orders, payments, shipping, returns, and customer support are handled on our platform. By placing an order on elemart, you agree to the policies outlined below.

_{1. Placing an order}

You may browse products without creating an account. However, an account may be required to place orders, track shipments, manage returns, and access order history.

After placing an order, you will receive an order confirmation by email. Once your order has been dispatched, you will receive shipping and tracking details.

Orders are accepted only after successful payment verification and product availability.

_{2. Order modifications}

Order changes or cancellations may be requested before the order enters the processing or shipping stage.

Once an order has been packed or shipped, modifications may not be possible.

For assistance, please contact our customer support team as soon as possible.

_{3. Payment methods}

We support secure online payments through approved payment partners.

Available payment methods may include:

• UPI

• Credit cards

• Debit cards

• Net banking

• Wallets

• EMI options (where available)

• Cash on delivery (available for selected products and locations)

All payment transactions are processed through secure payment gateways.

elemart does not store your complete debit card, credit card, or banking information.

_{4. Pricing}

All prices displayed on elemart are in Indian Rupees (INR) and are inclusive of applicable taxes unless otherwise stated.

Prices, discounts, offers, and promotions may change without prior notice.

If a pricing or technical error occurs, we reserve the right to cancel the affected order and issue a full refund where applicable.

_{5. Shipping and delivery}

We deliver products to serviceable locations across India.

Estimated delivery dates are displayed during checkout and may vary depending on your location, product availability, courier services, weather conditions, public holidays, or other circumstances beyond our control.

Shipping charges, if applicable, will be calculated and displayed before you complete your purchase.

Some products may qualify for free shipping based on ongoing offers or minimum order value.

_{6. Order tracking}

Once your order has been shipped, tracking information will be available in your account and sent to your registered email or mobile number.

Tracking updates depend on the courier partner and may occasionally experience delays.

_{7. Returns and replacements}

Returns and replacements are subject to our Return and Refund Policy.

Eligible return requests must be submitted within the return period specified on the product page.

Returned products must be:

• unused and undamaged

• returned in their original packaging

• accompanied by all accessories, manuals, warranty cards, invoices, and free promotional items

Certain categories, including personal care products, software, digital products, customized items, and products marked as non-returnable, may not be eligible for return.

_{8. Refunds}

Refunds are processed after the returned product has been received and successfully inspected.

Approved refunds will be credited to the original payment method.

Refund processing times may vary depending on your payment provider or bank.

_{9. Cancellations}

Orders may be cancelled before shipment.

Once an order has been shipped, cancellation may no longer be possible. In such cases, you may request a return if the product is eligible under our Return Policy.

elemart reserves the right to cancel any order due to pricing errors, product unavailability, payment verification issues, suspected fraud, or other operational reasons.

_{10. Warranty}

Warranty coverage varies by product and manufacturer.

Warranty details are provided on the respective product pages where applicable.

For warranty claims, customers may be required to contact the manufacturer directly or follow the warranty instructions provided with the product.

_{11. Customer responsibilities}

Customers are responsible for providing accurate shipping information, including name, address, phone number, and email address.

Incorrect or incomplete information may result in delivery delays, failed deliveries, or additional shipping charges.

Please inspect your order upon delivery and report any missing, damaged, or incorrect items within 48 hours of receiving the shipment.

_{12. Customer support}

If you need assistance with your order or have any questions, our support team is here to help.

elemart

Email: support@elemart.com

Phone: +91 95692 27788

_{13. Security and privacy}

Your privacy and security are important to us.

We use industry-standard security measures to protect your personal information and payment transactions.

For more information about how your data is collected, used, and protected, please refer to our Privacy Policy.

_{14. Changes to this policy}

We may update this Shopping Policy from time to time without prior notice.

The latest version will always be available on the elemart website. Continued use of our services after any changes constitutes your acceptance of the updated policy.