Welcome to Elemart! We’re committed to providing a secure, smooth, and satisfying shopping experience. Please read our shopping policies below to understand how we operate and what you can expect when shopping with us.

1. Ordering Process

Account Creation: While you can browse products without an account, placing an order requires registration. Your account allows you to track orders, manage returns, and save your preferences.

Order Confirmation: After placing an order, you’ll receive a confirmation email with the order summary and tracking details once your item is shipped.

Order Modifications: Changes to an order can only be made within 1 hour of purchase. Please contact our support team promptly if you need to update your order.

2. Payment Options

We accept the following payment methods:

Credit/Debit Cards (Visa, MasterCard, American Express)

PayPal

UPI & Net Banking (for India-based customers)

Buy Now, Pay Later (available for eligible users via third-party partners)

Note: All transactions are encrypted and processed securely. We do not store your payment information.

3. Shipping & Delivery

Shipping Times:

Standard Shipping: 3–7 business days

Express Shipping: 1–3 business days

Shipping Charges:

Free standard shipping on orders above $100

Calculated at checkout for orders below the free shipping threshold

Delivery Coverage:

We currently ship to all major cities and towns across [Your Country/Region].

International shipping is available for select countries—shipping times and costs vary.

Note: Shipping timelines are estimated and may vary due to unforeseen logistics issues.

4. Return & Exchange Policy

We want you to be happy with your purchase. If something isn’t right, here’s how we handle it:

Return Window: 14 days from the date of delivery

Eligibility:

Items must be unused, in original condition, and include all accessories, manuals, and packaging.

Some items (like software or opened accessories) may not be eligible due to hygiene or licensing restrictions.

Process:

Log into your account

Go to 'My Orders' and select the item

Request a return and print the return label

Refunds: Issued to the original payment method within 5–7 business days after we receive and inspect the returned item.

5. Cancellations

Orders can be cancelled within 1 hour of placement. Once the item is shipped, cancellation isn’t possible, but you can request a return after delivery (see Return Policy above).

6. Warranty & Repairs

Manufacturer Warranty: Most electronics sold on Elemart come with a manufacturer warranty. Please check the product description for specific warranty terms.

Repairs: If your product develops a fault within the warranty period, contact us to initiate a warranty service request.

7. Customer Support

We’re here to help with any questions or issues.

Email: sales@jiwebtech.com

Live Chat: Available 9 AM to 9 PM (Mon–Sat)

Phone Support: +91 9569227788​

8. Security & Privacy

Your privacy and data security are important to us. We follow industry-standard encryption and data protection practices. Read more in our Privacy Policy.

Thank you for shopping with Elemart — Your one-stop shop for the latest in electronics!