Welcome to elemart. We respect your privacy and are committed to protecting your personal information. This Privacy Policy explains how we collect, use, store, share, and protect your information when you access or use the elemart website, mobile applications, and related services.

By using our services, you agree to the collection and use of your information in accordance with this Privacy Policy.

_{1. Information we collect}

We collect information that helps us provide and improve our services.

Personal information

When you create an account, place an order, or contact us, we may collect:

• Full name

• Email address

• Mobile number

• Billing address

• Shipping address

• Company name (where applicable)

• Order history

• Account credentials

• Payment information processed through secure third-party payment gateways

Non-personal information

We may automatically collect:

• IP address

• Browser type and version

• Operating system

• Device information

• Website usage statistics

• Pages visited

• Time spent on the website

• Referring website

• Date and time of access

Cookies and similar technologies

We use cookies and similar technologies to:

• Remember your preferences

• Improve website performance

• Personalize your shopping experience

• Analyze website traffic

• Enhance website security

You may manage or disable cookies through your browser settings. Disabling cookies may affect certain features of the website.

_{2. How we use your information}

We use your information to:

• Process and deliver your orders

• Verify payments and prevent fraud

• Create and manage your account

• Provide customer support

• Process returns, refunds, and warranty requests

• Send order confirmations and shipping updates

• Improve our products and services

• Personalize your shopping experience

• Send promotional offers, newsletters, and marketing communications where permitted by law

• Comply with legal and regulatory obligations

• Protect the security and integrity of our platform

_{3. How we share your information}

We do not sell, rent, or trade your personal information.

We may share your information with trusted third parties only when necessary, including:

• Payment gateway providers

• Courier and logistics partners

• Technology and cloud service providers

• Customer support providers

• Marketing and communication partners

• Government authorities or law enforcement agencies when required by applicable law

All third-party service providers are required to protect your information and use it only for the services they provide on our behalf.

_{4. Payment security}

Payments made on elemart are processed through secure and trusted third-party payment gateways.

We do not store your complete debit card, credit card, banking credentials, UPI PIN, CVV, or other sensitive payment information on our servers.

_{5. Data security}

We implement appropriate technical and organizational security measures to protect your information against unauthorized access, loss, misuse, alteration, or disclosure.

Although we strive to use commercially acceptable methods to safeguard your data, no method of internet transmission or electronic storage is completely secure.

_{6. Data retention}

We retain your personal information only for as long as necessary to:

• Fulfill your orders

• Provide customer support

• Meet legal, tax, accounting, and regulatory requirements

• Resolve disputes

• Enforce our agreements

When your information is no longer required, it will be securely deleted or anonymized where appropriate.

_{7. Your rights}

Subject to applicable law, you may have the right to:

• Access your personal information

• Correct inaccurate information

• Update your account details

• Request deletion of your personal information

• Withdraw consent for marketing communications

• Request a copy of your personal data

• Object to certain types of data processing

To exercise any of these rights, please contact us using the details provided below.

_{8. Children's privacy}

Our services are intended for individuals who are at least 18 years of age or have the permission of a parent or legal guardian.

We do not knowingly collect personal information from children. If we become aware that such information has been collected without appropriate consent, we will take reasonable steps to delete it.

_{9. Third-party websites}

Our website may contain links to third-party websites or services.

We are not responsible for the privacy practices, content, or security of third-party websites. We encourage you to review their privacy policies before sharing any personal information.

_{10. Marketing communications}

With your consent, we may send promotional emails, offers, product updates, and newsletters.

You may unsubscribe from marketing communications at any time by using the unsubscribe link included in our emails or by contacting our support team.

Transactional communications related to your orders or account will continue even if you opt out of marketing messages.

_{11. Changes to this Privacy Policy}

We may update this Privacy Policy from time to time to reflect changes in our business, legal requirements, or services.

The revised Privacy Policy becomes effective immediately upon publication on the elemart website. We encourage you to review this page periodically.

_{12. Contact us}

If you have any questions, concerns, or requests regarding this Privacy Policy or how we handle your personal information, please contact us.

elemart

Email: support@elemart.com

Phone: +91 95692 27788