At elemart, we strive to ensure our customers are completely satisfied with their purchases. If you are not entirely happy with your product, we're here to help.

1. Refund Eligibility

You may request a refund under the following conditions:
• The product is defective or damaged upon delivery.
• You received the wrong item.
• The product does not match the description on our website.
• The item is returned within 7 days of delivery.

To be eligible for a refund:
• The item must be unused, in its original packaging, and in the same condition you received it.
• You must provide proof of purchase (order number, invoice, etc.).

2. Non-Refundable Items

We do not offer refunds for:
• Products returned after 7 days of delivery.
• Items that are damaged due to misuse, neglect, or improper handling.
• Software, downloadable products, or opened items where the seal is broken.
• Gift cards or promotional items.

3. How to Request a Refund

To initiate a refund request, please follow these steps:
1. Contact our Customer Support team at sales@jiwebtech.com or through the Help Center on our website.
2. Include your order number, the reason for your return, and supporting photos (if applicable).
3. We will assess your request and respond within 2–3 business days with the next steps.

4. Return Shipping

• If the refund is approved due to a mistake on our part (wrong item, defective product), we will cover the return shipping costs.
• In other cases, the customer may be responsible for return shipping charges.

We recommend using a trackable shipping service or purchasing shipping insurance. We cannot guarantee that we will receive your returned item.

5. Refund Processing

• Once we receive and inspect your returned item, we will notify you of the approval or rejection of your refund.
• If approved, your refund will be processed and automatically applied to your original method of payment within 5–7 business days.

6. Late or Missing Refunds

If you haven’t received your refund after 7 business days:
• Check your bank or credit card statement again.
• Contact your payment provider—it may take some time before your refund is officially posted.
• If you've done all of this and still have not received your refund, please contact us at sales@jiwebtech.com.

If you have any questions about our Refund Policy, feel free to reach out. Thank you for shopping with Elemart.