At Elemart, customer satisfaction is important to us. We strive to ensure that every product delivered meets your expectations. If you are not fully satisfied with your purchase, our return policy is designed to make the process simple and transparent.

1. Eligibility for Returns

You may request a return if:

• The product delivered is damaged, defective, or not working properly

• You received the wrong product

• The product is different from what was ordered

• The item has missing parts or accessories

To be eligible for a return:

• The return request must be raised within 7 days of delivery

• The product must be unused, in its original condition, and in the original packaging

• All accessories, manuals, warranty cards, and invoices must be included

2. Non-Returnable Items

The following items may not be eligible for return:

• Products damaged due to misuse, improper installation, or physical damage caused by the customer

• Items returned without original packaging or missing accessories

• Customized or special-order products

• Products marked as non-returnable on the product page

• Software, downloadable products, or opened sealed items (if applicable)

3. Return Request Process

To request a return:

1. Contact our support team at support@jiwebtech.com or +919569227788

2. Share your order number, product details, and reason for return

3. Provide images or videos of the product if required for verification

4. Once approved, our team will guide you through the return or pickup process

4. Return Approval

All return requests are subject to verification by the Elemart support team.
Returns will only be accepted after the request has been reviewed and approved.

5. Refunds

Once the returned product is received and inspected:

• Approved refunds will be processed within 7-10 business days

• Refunds will be credited to the original payment method, depending on the order type and payment mode

6. Replacement Policy

In eligible cases, customers may choose a replacement instead of a refund, subject to:

• Product availability

• Verification of the issue

• Approval by the support team

7. Return Shipping

• If the return is due to a wrong, damaged, or defective product, Elemart will bear the return shipping cost

• If the return is requested for any other approved reason, the customer may be responsible for return shipping charges (if applicable)

8. Cancellation of Returns

Elemart reserves the right to reject return requests if:

• The return request is made after the allowed return period

• The product is found to be used, damaged by the customer, or missing parts/accessories

• The claim does not meet the return eligibility criteria

9. Contact Us

For any return-related assistance, please contact us:

Elemart Support Team
Email: support@jiwebtech.com
Phone: +919569227788